At MedRasp USA, we are committed to processing and shipping orders accurately and efficiently. We serve healthcare professionals, hospitals, surgical centers, distributors, and other customers in the United States and international markets.
- Order Processing
Orders are processed after confirmation of the order and, where applicable, receipt of required payment or purchasing documentation.
Processing times may vary depending on:
- Product availability
- Order quantity
- Product specifications
- Destination
- Payment confirmation
- Regulatory or customs requirements
Customers will be informed if an order requires additional processing time.
- Shipping Methods
MedRasp USA may use established domestic and international shipping carriers and logistics providers based on the destination, shipment size, delivery requirements, and service availability.
Available shipping methods may include:
- Standard shipping
- Express shipping
- Air freight
- International courier services
- Commercial freight services
The available shipping options and estimated delivery timeframe will be communicated during the ordering process where applicable.
- Delivery Times
Estimated delivery times are provided for guidance only and are not guaranteed unless specifically agreed to in writing.
Delivery may be affected by:
- Carrier delays
- Weather conditions
- Customs clearance
- Import requirements
- Government inspections
- Holidays
- Incorrect or incomplete delivery information
- Other circumstances outside MedRasp USA’s reasonable control
- Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of order confirmation.
MedRasp USA is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
- International Shipments
International customers are responsible for complying with applicable import requirements in their destination country.
Depending on the destination, the customer may be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Clearance charges
- Local government fees
- Import permits or documentation
These charges are generally the responsibility of the recipient unless otherwise agreed in writing.
- Customs & Import Clearance
International shipments may be subject to customs inspection or clearance procedures.
MedRasp USA cannot guarantee the time required for customs clearance and is not responsible for delays caused by customs authorities or destination-country regulatory requirements.
Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.
- Shipment Damage
Customers should inspect the package and products promptly upon delivery.
If an instrument appears damaged during transportation, please contact MedRasp USA as soon as possible and provide:
- Order or invoice number
- Product number
- Description of the damage
- Photographs of the package
- Photographs of the affected instrument
- Shipping documentation, where available
Please do not discard damaged packaging until the matter has been reviewed.
- Incorrect Products
If you receive an instrument that does not correspond to the confirmed product number, size, specification, or quantity, please contact us promptly.
Verified shipping errors will be handled in accordance with our Return & Replacement Policy.
- Lost or Delayed Shipments
If a shipment is significantly delayed or appears to be lost, MedRasp USA will work with the applicable carrier to investigate the shipment.
Resolution may depend on the carrier’s investigation, shipment terms, insurance coverage, and the circumstances of the shipment.
- Contact Us
For shipping questions or shipment-related concerns:
MedRasp USA
📧 cs@medrasp.com
Please include your order number when contacting us.
Our Commitment
We strive to provide accurate order processing, professional packaging, and reliable shipping support to customers worldwide.
MedRasp USA — Precision Surgical Instruments. Global Confidence.