At MedRasp USA, we are committed to supplying precision surgical instruments in accordance with the customer’s confirmed order and agreed specifications.
Because our products are professional surgical instruments and are supplied according to specific product numbers, sizes, configurations, and quantities, we do not accept returns or exchanges for customer preference, ordering errors, or change of mind when the correct products have been supplied in accordance with the confirmed order.
- When We Accept Returns or Replacements
A return or replacement may be authorized in the following circumstances:
Incorrect Product Supplied
If MedRasp USA ships an instrument that does not correspond to the product number, size, specification, or quantity confirmed in the customer’s order, the customer must notify us promptly after delivery.
Upon verification, MedRasp USA will provide appropriate instructions for returning the incorrect product and, where applicable, will arrange a replacement with the correctly ordered product.
Product Damaged During Shipment
If an instrument is received damaged as a result of shipping or transportation, the customer must notify MedRasp USA promptly after delivery and provide photographs and other relevant documentation showing the condition of the package and product.
Upon review and confirmation, MedRasp USA may arrange a replacement or other appropriate resolution.
Customers are encouraged to inspect shipments immediately upon delivery and document any visible damage before accepting or opening the package where possible.
Manufacturing Defect or Product Nonconformity
If a product is found to have a manufacturing defect or does not conform to the specifications agreed upon at the time of sale, the customer should contact MedRasp USA promptly.
The product may be subject to inspection and evaluation. If the issue is confirmed to be attributable to a manufacturing defect or product nonconformity, MedRasp USA will determine the appropriate remedy, which may include replacement, repair, or refund, as applicable.
- No Returns for Correctly Supplied Products
Once an order has been confirmed and the correct product, product number, size, specification, and quantity have been supplied and delivered in acceptable condition, the order is considered fulfilled.
Returns or exchanges will not be accepted solely because:
- The customer changed their mind
- The customer no longer requires the instrument
- The customer ordered the wrong product
- The customer ordered the wrong size or specification
- The customer purchased more products than required
- The customer found a different product after placing the order
- The customer expected a different product despite the product matching the confirmed order
Customers are responsible for reviewing product descriptions, specifications, product numbers, sizes, and quantities before confirming an order.
- Order Confirmation
For accuracy, customers should carefully review their quotation, purchase order, order confirmation, and invoice before shipment.
Once an order has been confirmed and processed for shipment, changes or cancellations may not be possible.
Where a cancellation or modification request is received before shipment, MedRasp USA may review the request and determine whether it can reasonably be accommodated.
- Reporting an Issue
If you receive an incorrect, damaged, defective, or otherwise nonconforming product, please contact us as soon as possible.
Please provide:
- Order number or invoice number
- Product number / SKU
- Product description
- Quantity affected
- Description of the issue
- Photographs, where applicable
- Photographs of the shipping package, particularly in cases of transit damage
This information allows our team to investigate the issue efficiently and determine the appropriate resolution.
- Return Authorization
Do not send products back without prior authorization from MedRasp USA.
All approved returns must receive a Return Authorization (RA) number or written return approval from MedRasp USA before shipment.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
Returned products must be handled and packaged appropriately and, where applicable, include the original product identification and documentation.
- Inspection of Returned Products
All returned products are subject to inspection.
MedRasp USA reserves the right to determine whether a reported issue qualifies for replacement, repair, refund, or another appropriate resolution based on the circumstances and applicable law.
If inspection determines that the product was supplied correctly and the issue resulted from customer ordering error, misuse, improper handling, modification, or circumstances outside MedRasp USA’s responsibility, the return or replacement request may be declined.
- Refunds
Where a refund is approved, the refund will generally be issued to the original payment method, subject to applicable payment-provider requirements and applicable law.
Shipping, customs duties, taxes, brokerage charges, or other third-party charges may be treated separately depending on the circumstances of the return and applicable law.
- Special Orders and Custom Requirements
Orders involving specially requested configurations, non-standard specifications, or products specifically arranged for a customer’s requirements may be subject to additional terms communicated at the time of quotation or order confirmation.
- Product Safety & Regulatory Matters
Nothing in this Return & Replacement Policy limits MedRasp USA’s obligations regarding product safety, regulatory requirements, recalls, corrections, or other actions that may be required under applicable law.
If MedRasp USA determines that a product requires a safety-related correction, replacement, removal, or recall, customers will be provided with appropriate instructions.
- Contact Us
For return, replacement, or product-related inquiries, please contact:
MedRasp USA
📧 cs@medrasp.com
Please include your order number and relevant product information so that we can assist you efficiently.
Our Commitment
Our goal is to provide every customer with the correct MedRasp USA product according to the confirmed order.
We encourage customers to carefully review all product numbers, sizes, specifications, and quantities before confirming an order. By clearly defining our return and replacement process, we aim to protect both our customers and the integrity of our surgical-instrument products.